Refund policy

Last updated: October 28, 2026

Return window

You can request a return within 30 days of delivery by emailing homesupliesstore@gmail.com. Include your order number, the part numbers you want to return and the reason.

Return condition

To be eligible, an item must be new, unused and uninstalled, complete, and in its original packaging. We cannot accept items that have been installed, pressed, soldered, glued, cut, used or altered, or that are returned incomplete.

Items that cannot be returned

  • Opened cements, primers, sealants, solder, flux and other chemicals
  • Electrical components and controls that have been installed or powered

Approval and return shipping

A return authorization is required before sending anything back; we reply with instructions within 1 business day. Returns sent without approval may be delayed or refused. If the return is due to our error or a defect, we provide a prepaid return label. For change-of-mind returns, return shipping is the customer’s responsibility.

Damaged, defective or incorrect items

Report an item that arrived damaged, defective or different from what you ordered within 48 hours of delivery. Send your order number and clear photos of the item, packaging, shipping label and the issue to homesupliesstore@gmail.com. Keep the item and all packaging while we review the report. We replace or refund these items at no cost to you.

Refunds

After an approved return arrives, we inspect it and email you the result. Approved refunds are issued to the original payment method within 5–10 business days after inspection. Your bank or card issuer may need extra time to post the credit.

Order cancellations

To cancel an order, email homesupliesstore@gmail.com as soon as possible with your order number. Orders that have not yet shipped can be cancelled and refunded in full. Once an order has shipped it can no longer be cancelled; please follow the return process above after delivery.

Start a return