FAQ

Anywhere in the contiguous United States. We do not currently ship to Alaska, Hawaii, U.S. territories, APO/FPO addresses or outside the U.S.

Nothing — shipping is free on every order to the contiguous United States, with no minimum. Items marked “Ships by truck” go by freight carrier, also free.

Orders are processed within 1–2 business days, then typically spend 2–5 business days in transit. Freight deliveries take 3–7 business days and the carrier calls to schedule. You get tracking by email when your order ships.

Search by the manufacturer part number printed on the old part or its box — that is the fastest way. You can also search by brand and size (for example “1/2 press elbow”) and narrow the results with the filters. Still unsure? Email us a photo and any numbers on the part.

Products intended for potable water are listed with their lead-free compliance where the manufacturer provides it. Check the specifications on each listing, and choose lead-free products for any drinking-water application.

Yes, within 30 days of delivery if it is new, unused, uninstalled and in its original packaging. Some items, like opened chemicals and cut-to-length products, cannot be returned. See the Refund Policy for details.

Email us within 48 hours of delivery with your order number and photos. Keep the item and packaging while we review it — we will replace or refund it.

Many products come with a warranty from their manufacturer, on the manufacturer’s own written terms. Coverage, registration and installation requirements are set by each manufacturer, and some manufacturers limit coverage to products bought from their authorized dealers. HomeSupply is an independent retailer and is not an authorized dealer for every brand we sell, so check the manufacturer’s warranty terms before you buy if warranty coverage matters to you. If a product arrives defective or fails, contact us with your order number and we will help — defective items reported within 30 days of delivery are replaced or refunded under our Refund Policy.

Yes — send us your material list for a job quote. See Pros & contractors for details.

No. We supply the parts; gas, electrical, venting and potable-water work should be done by a licensed professional where your local code requires it.

Checkout shows every secure payment option available for your location and device, such as major credit and debit cards and digital wallets. We never see or store your full card details.

Yes, until it ships. Email homesupliesstore@gmail.com with your order number as soon as possible and we will refund you in full.

Email homesupliesstore@gmail.com or call +1 (219) 319-0174, Monday–Friday, 8:00 a.m. – 5:00 p.m. Eastern Time.